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Student Support

We are dedicated to nurturing a positive
atmosphere for everyone in our community.

Your success and well-being matter to us.

We offer a range of student support services to assist you in your academic journey at Ikon and beyond. From academic support, wellbeing services and Mental Health Support, we are here to guide and support you whenever you need us.

For a comprehensive overview of the services, facilities and resources available to you as an Ikon student, please read our Student Handbook. It also includes contact details for key Ikon staff members and other relevant information to assist you with your studies. You will receive a copy of the handbook during your orientation. It is also always accessible in the Student Hub section on Canvas.

Student Experience Team

Our friendly and highly experienced Student Experience Team provides administrative support to Ikon students with queries relating to:

  • Timetables and attendance
  • Enrolment options and study plans
  • Special consideration and reasonable adjustment
  • Submissions and grading queries
  • Transcripts and academic progression
  • Deferral, withdrawal, and exit points
  • Student portal guidance
  • Recognition of prior learning/Course credit
  • Referrals to student support services
  • Library access
  • Appeals and fee remittance

We operate as a national team, which means we can support all students across Australia, regardless of campus location.

Student Experience Hours
Mondays to Friday from 8:30am to 5pm
Phone: 1300 000 933
Email experience@ikon.edu.au

Academic Learning Support

Our Academic Learning Support (ALS) is dedicated to helping you reach your full learning and academic potential and is designed to help you establish effective study practices. It aims to ensure you understand the expectations for formal learning and assessments, providing continuously updated resources with essential information and advice to support your success in your studies.

Through the ALS online platform, you have access to:

Additional Study Support: Ikon partners with Studiosity to provide extra study support to students during the trimester. Studiosity’s dedicated tutors are available to answer study-related questions and provide fast feedback on assignment drafts before submission. You can connect live or send your written assignment for consultation with a Studiosity tutor through the ALS online platform.

Resources: Resources are available for topics such as time management and study planning, reading techniques and strategies, academic integrity and referencing, academic writing skills, research skills, and understanding assignment types and task requirements.

Individual Appointments: Schedule personalised sessions with our Academic Support Team specialists to enhance your understanding of subject content and improve your study skills. Dedicated meeting rooms are available for one-on-one meetings with our academic teaching staff.

Skills-building Workshops: Participate in live online workshops focused on research and writing skills, referencing style, usage of electronic resources, time management, and general study skills. Register for workshops via the ALS online platform.

Student Wellbeing

Counselling Service | AccessEAP

We provide support for your emotional wellbeing and personal growth through our wellbeing and counselling services. In partnership with AccessEAP, our confidential counselling service is available 24/7 and free for all Ikon students.

AccessEAP offers counselling and coaching for various challenges such as balancing study, work and personal life, personal issues, financial and legal concerns, trauma, grief and loss, improving relationships, communication skills, depression and anxiety, facing crisis and trauma, LGBTQI+ support, and coping with homesickness. It is important to know that counsellors only provide counselling services and do not manage student educational or administrative matters. Appointments can be scheduled via the AccessEAP website or by calling 1800 959 192.

First Aid and Mental Health Support

Our team includes staff members who are certified in First Aid, and equipped to handle medical emergencies effectively. Our trained mental health practitioners are on campus to offer support and guidance for students facing mental health challenges.

Student Orientation

Our Student Orientation program is specifically designed to provide you with the necessary tools to succeed at Ikon. We ensure that every student has an equal opportunity to seamlessly transition into and progress through their chosen course of study, regardless of their educational background, entry pathway, or mode of study.

During O-Week, we host informative sessions on:

  • Important dates to remember
  • Study expectations
  • Campus locations and facilities
  • Student support resources
  • On-campus and online safety
  • Emergency support services
  • Social events
  • Academic readiness covering key learning outcomes, academic integrity, misconduct, scholarly writing, sourcing literature, software and materials required for the course, tips for effective study techniques, and contact details for key staff members.

Additional Student Support Resources

Student Handbook

The Student Handbook contains information on services, facilities, resources available to students, contact details for key members of staff at Ikon, and other relevant information to assist you with your studies.  You will be provided with a copy of the handbook during your orientation, and it can also be found in the Student Hub in Canvas.

Grievances and Appeals

At Ikon, we are determined to ensure you have a great experience and are successful in your studies. We are committed to providing you with the support you need to feel safe and supported while you study with us.  If you have a grievance or complaint please see a member of our Student Experience Team.  We will always endeavour to find a solution for you, but if you don’t feel satisfied with the outcome, there is a formal Grievance and Appeals policy and procedure available to all students.

If you wish to lodge a complaint or concern about Ikon, you can contact the Tertiary Education Quality and Standards Agency

Reasonable Adjustment

Ikon is committed to providing reasonable adjustments to ensure equal opportunity and participation for students with additional needs that may affect the student learning experience. If you have additional needs, you may be entitled to reasonable adjustments to learning resources, learning environment, teaching method or assessment conditions. Please speak with a member of the Student Experience Team so that we can work with you to provide practical, individualised support to assist you to succeed with your studies.

Emergency Contact Details

If you are witnessing an emergency or a crime, dial 000.  This number is free, and it will direct you to the police, fire, and ambulance services.

Stay calm, don’t panic, and contact the campus Student Experience team as soon as possible.

Useful telephone numbers

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